Services


1. Planning and Organization

  • We offer full support during the planning phase of your data center. This planning includes space, static and temperature related questions, hardware platforms, operating systems, network issues (WAN, MAN and LAN connections), data storage, and questions of system usage.

2. Operational Data Center Management

  • We will take responsibilitiy for the management and maintenance of your data center or parts thereof. At the same time, we will train your IT staff and prepare them for all tasks required of a professional data center administration.
  • Our special focus: application administration
    • Billing systems
    • Remote support 24×7

3. Project Management

  • We will take responsibility for your data center, including hardware installation, hardware migration, software installation, and software migration.

4. HelpDesk – Conceptualization and Utilization

  • Your company has become so big that you no longer can or want to deal with daily computer problems. We will plan and run a HelpDesk, a central office for all computer based problems and we will train your staff to run the HelpDesk.

5. PC-First Level and End-User-Support

  • Your employees need support in their daily work with computer systems. We have the people who can help your team get the most out of your computer systems.

Responsibilities of the PC/Microsoft First-Level and End-User Support

  • Coordination and Finalization of the Optimization and Availability of the PC/Workstation in the Work Space of the Enduser Workstations
  • Operating System Maintenance Maintenance Administration
  • Problem Management, “Trouble Shooting”
  • Configuration and Change Management
  • Installation and Maintenance of OS based Applications, Service Programs and Utilities, and Installation of Standard Software Packages
  • Capacity Planning
  • User Password Security
  • Security Management
  • Installation and Maintenance of Qualified Security Software (such as Virus Protection Software)
  • General System Care and Safeguarding
  • Choice of Qualified Data Backup and Storage Methods in Accordance with the Server Support / Second Level Support Team

6. UNIX System Administration

  • We are specialists in UNIX System Administration with a focus on HP-UX and Linux. We will manage your UNIX Systems (server and/or workstations) from initial installation, to capacity planning, performance and security issues, to the daily use in operational applications.
  • UNIX System Administration Tasks:
    • Coordination and Ensurance of Maintenance, Optimization, and Availability of the Operating System and its Subsystems
    • Unix Platforms: HP, DEC, SUN, NCR, IBM, LINUX
    • Operating System and Maintenance
    • Kernel Configuration
    • Problem Management, Trouble-Shooting
    • Configuration- and Change Management
    • Installation and Maintenance of the OS based Applications, Service Programs and Utilities
    • HP MC / Service Guard
    • Omniback /Data storage
    • HP Open View IT/Operations
    • Accounting Management Tools
    • Evaluation of new Tools
    • Fine Tuning of “Operating Policies” and Procedures
    • Utilities for Automation
    • Resource and Capacity Planning
    • Monitoring and Analysis of the Development of the Storage Devices (Databases, File systems)
    • Monitoring and Analysis of the Development of Memory and CPU Usage
    • Performance Monitoring and Tuning
    • Installation and Configuration of Monitoring and Analysis Tools
    • Performance Management, System Tuning
    • Support during Application Tuning
    • System Security
    • User Password security
    • Security Management
    • Installation and Management of Qualified Surveillance Procedures
    • General System Surveillance
    • DRP Disaster Recovery Planning
    • Selection of qualified Fail-Over Procedures
    • Implementation and Test of Fail-Over Procedures
    • Network and System Management
    • Selection and Installation of qualified Tools and Methods
    • Network Monitoring and Tuning
    • Network Security
    • Database Administration
    • “Database Package” Installation and Administration
    • Surveillance of Platform based Database Functions (Client/Server Setup)
    • Technical Advice and Support for the Group “Enduser” (“First Line” and “Second Line” Support)
    • Technical Advice and Support for the Group “Operating” (“First Line and Second Line” Support)
    • Technical Advice and Support for the Group “Application Administration” (“First Line” and “Second Line” Support)
    • Technical Advice and Support for the Group “Application Development” (“First Line” and “Second Line” Support)
    • Optional 7x24x365 On-Site Availability or Stand-By Service

7. PC/Microsoft-System Administration

  • We are specialists in the field of Microsoft System Administration – Windows95, Windows98, WindowsNT and Windows2000, for servers as well as workstations. We manage your server systems either on site or over “Remote System Management.” If you wish this service can be available 24×7.
  • Tasks of PC/Microsoft System Administration
    • Coordination and Securing of Optimization, Maintenance, and Availability of the Operating System in the Server Area
    • Operating System Management and Administration
    • Problem Management, “Trouble Shooting”
    • Configuration and Change Management
    • Installation and Maintenance of OS based Applications, Service Programs and Utilities, and Installation of Standard Software Packages
    • Installation and Finalization of Standard Software Packages and Distribution Concepts
    • Resource and Capacity Planning
    • Monitoring and Analysis of the Developement of the Hard Drive (Databases and File Systems)
    • Monitoring und Analysis of the Developement of Memory and CPU Usage
    • Performance Monitoring and Tuning
    • Installation and Configuration of Monitoring- and Analysis-Tools
    • Performance Management, System Tuning
    • Support for Application Configuration and Tuning
    • System Security and DRP – Disaster Recovery Planning
    • User Password Security
    • Security Management
    • Installation and Administration of Qualified Surveilance Methods
    • General System Surveilance
    • Selection of Qualified Fail-Over Methods and Procedures
    • Implementation and Testing of Optimization Concepts and Processes
    • Network/System Management
    • Selection and Installation of Qualified Tools and Methods
    • Network Monitoring and Tuning
    • Network Security
    • Database Administration
    • “Database Package” Installation and Maintenance
    • Surveilance of the Integrated Database Functions (Client/Server Setup)
    • Database Performance Monitoring and Tuning
    • Technical Advice and Support for “Enduser”, “Operating”, “Application Administration”

8. Security, Firewall

  • You have discovered that your connection to the Internet without qualified security is a serious risk to your network and data. With a firewall you protect yourself from uninvited guests. We support and take responsibility for planning a firewall system if one is required.

9. WWW – Server Configuration

  • WWW Server under Microsoft
  • WWW Server under Linux

10. WWW – Internet/Intranet

  • Internet – Your connection to the Internet
  • Intranet – Your local WEB-based Information system
  • Developement of a home page, your “business card” on the internet

11. Application Administration

  • Specialists in UNIX Applications
  • Specialists in Billing Applications
  • Specialists in Microsoft applications and usage
  • Desktop configuration and optimization
  • Specialists in billing platforms:
    • Telecommunications
    • Operational & Support
    • Automation Engineering
    • Billing
    • Switch Management
    • MPS
    • Mediation
    • Data Warehouse
    • CSM
    • IC Billing / VAS
    • Application Monitoring
    • Reports & Statistics
    • Trouble Shooting
    • Documentation
  • Specialists in Faba-Soft/Components
  • Application Administration Tasks:
    • Securing of Problem-Free Running, Maintenance, Optimization, and Availability of the Application
    • Operational Maintenance of the Applicaion
    • Patch and Upgrade Installation and Maintenance
    • Release- and Version Management
    • Problem Management, “Trouble Shooting”
    • Configuration and Change Management
    • Maintenance of the Proper Order of Processes within the Application, in case of necessity during shift work hours 0:00-24:00
    • Planning and Coordination of Relationship between Operating Systems and Applications and Users
    • Documentation of Relevant Procedures
    • Training and Education of new IT Staff
    • 24x7x365 On-Site or Stand-By Support Service
    • Guarantee of Minimal Reaction Time for Occuring Problems
    • Third Level Support and Installation of Software
    • Analysis and, as far as possible, Resolution of Application Problems that are logged via the “HelpDesk”
    • Problems that can not be solved “On-Site” will be transferred to the proper Support Location and the appropriate “Follow-Up” handled and documented.

12. Event Support

  • Supply of necessary hardware
  • Your partner during installation on site
  • Continuous system and network management, either on site or over “Remote Support”

13. Database-Administration

  • Capacity planning
  • Performance
  • Security, data integrity and data access
  • Continuous system and threshold monitoring

14. Access to Computer Specialists

  • System administration specialists
  • Operational specialists
  • Software developement specialists
  • Seminars and training specialists

15. UNIX Seminars and Workshops


16. Microsoft Seminars and Workshops


17. Programming and Development

  • Analysis of software/application specifications
  • Software developement and programming
  • Employee Training
  • Continuous application support and management
  • Upon Request, 24×7 support available

18. Support Service Contract

  • You have a set of connected computers in your office, either PCs or otherwise, and do not wish to concern yourself with the administration of these systems. We will take away this issue and are at your service, 24×7 if needed.